Q. Are you fully trained and qualified?
Yes we are fully trained and certified carpet cleaners. We are also trained and certified by chemspec Europe in insect pest control for fleas and bed bugs and all other textile bugs.
Q. Are you insured?
Yes we are fully insured for public liability and treatment risk on commercial and domestic properties our insurance covers Carpet cleaning, end of tenancy cleaning, office cleaning, Key loss and more. We are also part of Staffordshire & Stoke on Trent Trader Register promoted by Trading Standards helping you find a reputable trader.
Q. Is your end of tenancy cleaning service guaranteed?
Our service is fully guaranteed for 72 hours, If there are any concerns from the landlord or estate agent, photos are taken to provide proof of the clean. If there is anything left not cleaned through human error we will be more than happy to come back and rectify this free of charge!
Q. Can you give a quotation over the telephone?
Yes, we can on most occasions unless you prefer us to give a home visit.
Q.Do you cover my area?
We cover a radius of 20 miles Stoke and Newcastle but please feel free to ask if not sure that we cover your area.
Q. What services do you provide?
We provide carpet cleaning, End of tenancy cleaning, Office cleaning, communal and other cleaning services for both residential and business clients.
Q. Can you remove stains from my carpet?
Some stains can be permanent and therefore we can not make any promises that we can remove them.
Q. What forms of payment do you accept?
Cash or bank transfer.
Q. How do you charge for End of tenancy cleaning and After builders cleaning?
We have the expertise to provide you with an estimate of how much it will cost and how long it would take to clean your property. Customers will be provided with a fixed price quote. First 4 cleaning reserves the right to amend the initial quotation, should the client’s original requirements change or in case the client has provided incorrect or incomplete information.
Q. How long will it take my carpets/upholstery to dry?
Carpets will usually be dry within 1 to 4 hours but depend on situations could take longer. Upholstery can take longer to dry, depending on the absorbency of the material and backing.
Q. Do You Offer Oven/hob/extractor deep cleaning
Yes as an add on to our deep/End of tenancy cleaning service the oven is not included in our prices as some properties might not have one or its been cleaned already. please note that we do clean and wipe them out with our end of tenancy clean.
Q. Are conservatives or Garages included in your end of tenancy clean?
Yes but will be charged for prices available upon request
“Firs-4-Cleaning Services A quality service that you can depend on”